FAQ

Below are some of our common frequently asked questions. 
If you have a specific question and you cannot find the answer below; please feel free to contact us.

Ordering

What payment options do you accept?
We accept Visa, Mastercard, American Express and PayPal. 

Can I order a product as a gift?
Yes, we love gifting. Just enter the address of where you want your order delivered in the 'shipping address field'. We send all our invoices electronically so you don't need to worry about any paperwork showing prices being included.
Do you gift wrap?

 

We don't currently provide a gift-wrapping service. All of our products come supplied in branded eco-friendly packaging (unless you choose to use our reused packaging option).

What is the reused packaging option?

 

To help us be as eco-friendly as possible, we give you an option of selecting a 'reused packaging' option when you checkout. If you choose this, we look to reuse any boxes or packaging we have from our suppliers if we have any that are suitable. This packaging won't look as pretty as our branded packaging but it does help to reduce, reuse and recycle. If you would like this, please choose this option on our checkout (not available via PayPal checkout).

Can I cancel my order?

We always try to be quick to get you your order once you've placed an order. We might not be able to cancel your order but we will do our best to help you. Please contact us at info@honeste.co.uk with your order number in the subject line and details of your request in an email.

Do you sell gift vouchers?

We don't currently offer gift vouchers. However, you can select a different shipping address if you would like to buy a product as a gift.

Delivery

What are your delivery options?

 

All personalised or customised products are handmade to order. We endeavour to dispatch these within 7 working days. Our lampshades are all handmade to order and we aim to make and dispatch these between 1-3 weeks from your order date. However, during busy periods this may increase in which case we will update the website accordingly. Please contact us if you require a specific dispatch date and we will do our very best to try and accommodate this.

We offer free UK standard shipping for orders over £75

We aim to dispatch all orders within 3 working days for all standard orders (lampshades, personalised, customised and made to order products excluded - please see above). Standard orders placed on the weekend, we will aim to dispatch orders on or before the following Wednesday.

United Kingdom

Standard Delivery Rates (Delivery by Royal Mail standard delivery services)

Cards: Free delivery

Lampshades: £5.95

All other products: £3.95

Signed-For Delivery Rates (Delivery by Royal Mail Signed-For services)

Cards: £3.95

Lampshades: £7.95

All other products: £4.95

International - Coming Soon

 Delivery is worked out at the checkout based on weight.  Please note orders may be subject to customs charges and tax duty which you are responsible for paying and will need to be paid before the order is delivered.

How do I track my order?

 

You can find an order's tracking number in the shipping confirmation email and on your My Orders page. If you have selected a signed-for delivery service, you will find the courier's details and tracking information in your shipping confirmation email.

Do you deliver internationally?

 

Coming Soon - We will soon be delivering across Europe and Worldwide - we do not deliver to the USA. Delivery is worked out at the checkout based on weight. Please sign-up to our newsletter for the latest news.

Please note orders outside of the UK may be subject to customs charges and tax duty which you, the customer, are responsible for paying and will need to pay before the order is delivered. The customer is responsible for any import duty or customs charge.

Returns

Can I return an item?

 

You can return any item that has not been personalised, customised or tailor-made for you. You can read our full returns policy here. If ordering a personalised item, please ensure all the details are correct before submitting an order, we will only be able to accept returns if the product is delivered damaged.

How do I return an item?

 

Should you want a refund please contact us at info@Honeste.co.uk stating the order number, which product you want to return, your personal details and the reason you would like to return the item.

Whether you no longer want the item(s) (and it is in its original untampered packaging and can be resold) or it has been damaged in transit we will provide you with details on how to return the purchased item to us. On receipt of the returned goods in a saleable condition, we will process a refund for the full purchase price of the item(s) to the original method of payment within 3 to 5 working days.

Customers are responsible for return costs. When returning an item(s), all parts, pieces, barcode labels and tags must be in their original unopened packaging, in order to be eligible for a refund.

For full details of how to return an item - please check our returns policy here.

My order has been damaged in transit - what should I do?

 

We are sorry to hear that. Please email us at info@honeste.co.uk with your order number and pictures of the damage and we will help you.

Eco-Conscious 

 

What makes you eco-friendly?

 

You can find out more on our About Us page. We think about how we can be eco-conscious in all aspects of our business and it is core to our purpose. Every single one of our products was designed or curated because it is sustainable. As such, you will find information about how a product is eco-friendly or sustainable for every product in their description. This may be from how it was grown and sourced, the materials used and the production.

 

Our office is powered by 100% renewable electricity and all our packaging is eco-conscious, plastic-free and recyclable - please read on for more information on this.

We also support environmental and wildlife charities. We donate 10% of our profits towards charity (partnership to be accounted shortly - please sign up to the mailing list for updates), we work with responsible suppliers and we donate our old ink cartridges to raise funds for Whale and Dolphin Conservation. Any supplier packaging we cannot reuse is responsibly recycled. All of our items are free from animal products and are vegan friendly.

Is your packaging environmentally friendly?

 

We send all our orders using brown recycled cardboard boxes or envelopes. We then use recycled brown paper, recycled shredded paper or compostable peanuts to protect our products in the boxes. Envelopes used are also made from 100% recycled paper. We use paper tape to seal our boxes so everything is recyclable and biodegradable. We send receipts and delivery notes electronically; please message us if you want a printed receipt included. Any branding on packaging is hand stamped using plant-based, vegan, non-toxic ink.

To be as environmentally friendly as we can, we give you an option of selecting a 'reused packaging' option. If you tick this, we look to reuse any boxes or packaging we have from our suppliers if we have any that is suitable. This packaging won't look as pretty as our branded packaging but it does help to reduce, reuse and recycle. If you would like this, please tick this option on our checkout (not available via PayPal checkout).

What recycling do you do?

All our packaging is recyclable, compostable or biodegradable. Please check with your local council for details of their recycling programmes and what can be accepted.

Any supplier packaging we receive we aim to reuse and if it cannot be re-used we look to recycle or compost it.

We recycle all our old ink cartridges to prevent them from going to landfill. We recycle the cartridges by donating them to  Whale and Dolphin Conservation (WDC) via The Recycling Factory. Whale and Dolphin Conservation is a global charity dedicated to the conservation and protection of whales and dolphins. Should the cartridges not be on the eligible list via the Recycling Factory at the time of donating, we will donate to another recycling programme and donate all proceeds to charity.

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